SHIPPING AND DELIVERY
HOW MUCH DOES DELIVERY COST?
FREE for orders above $150. Shipping fee is based on your selected shipping option. Vouchers and automatic discounts do not apply to the shipping fees unless otherwise stated. Astar Wine reserves the right to revise the shipping fees any time at its discretion.
Standard order below $150: SGD 8.00 per bottle
Additional SGD 10.00 for these locations - Sentosa Island, Jurong Island, and Airport.
Standard order above $150: FREE
We use local couriers to facilitate the delivery of our orders and are unable to deliver at specific times within the given time-slots (e.g. at 11 am, exactly 6:30 pm etc).
You will be able to receive your wines within five (5) working days from the day you make your purchase.
IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery on the following day.
Delivery fee is not inclusive of any additional costs. Delivery fees will not be refunded for items returned.
WHAT IS THE MINIMUM AMOUNT TO QUALIFY FOR FREE SHIPPING?
You can enjoy FREE shipping on all online orders above $150.
WHAT HAPPENS IF I’M NOT AROUND WHEN MY PACKAGE ARRIVES?
We use local couriers to facilitate the delivery of our orders. Our driver will contact you before arrival. You may advise the driver to keep at your convenient place, rescheduling delivery subject to available date and time slots.
DO YOU DELIVER TO PO BOXES?
No, we are not able to deliver to PO boxes or to restricted zones such as army camps, and ports.
DO YOU DELIVER TO CBD OFFICE AND SENTOSA?
Yes, We do. We use local couriers to facilitate the delivery of our orders. Please note that there will be additional charge for delivery to Sentosa.
MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?
Should you not be able to receive your items as per the indicated delivery time frame, please email firstname.lastname@example.org with your shipping address and Order ID so that we can check your delivery status with our courier.
WHO CAN RECEIVE THE ORDER?
You must be 18 years of age to purchase alcoholic beverages from this site and received the delivery package. We reserve the right to request a valid photo ID for verification.
DO YOU OFFER SELF COLLECTION SERVICE?
No, we do not offer self-collection service currently.